A request for return must be made within 30 days of purchase. All returns require prior approval, which can be obtained by calling or emailing Hotronix Technical Support 800-727-8520 or firstname.lastname@example.org.
All returned merchandise must be unused and in its original packaging. Based upon the nature of the return, requests are subject to a 20% restock fee and re-box/test fee of $99.00*.
Custom platens are non-returnable.
For In-Warranty claims please see our warranty page or call Hotronix Technical Support.
*$99.00 fee applies to heat presses only