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Return Policy

A request for return must be made within 30 days of purchase. All returns require prior approval, which can be obtained by calling or emailing Hotronix Technical Support 800-727-8520 or techsupport@hotronix.com.

All returned merchandise must be unused and in its original packaging. Based upon the nature of the return, requests are subject to a 20% restock fee and re-box/test fee of $99.00*.

Custom platens are non-returnable.

For In-Warranty claims please see ourĀ warranty page or call Hotronix Technical Support.

*$99.00 fee applies to heat presses only