Ted's Blog    Ted Stahl's Blog


Heat Press Technical Support 24/7/365 | Stahls’ Hotronix


Watch how the Auto Open Series is the best in its class.

See why Hotronix is the leading manufacturer of heat presses with innovations to meet all of your needs.

Learn about the quality the MAXX heat presses deliver.

View More Videos in Video Library

Your Support Headquarters

Have questions? We have the answers.

Through our Free Blue Ribbon Support program, live technicians are available 24 hours a day, 7 days a week, 365 days a year. Our technical support staff has more than 100 years of combined experience and is ready and waiting to help you.

Call 800-727-8520 for support.

Another satisfied customer:

"Hi Mr. Filmeck,

I am a small business owner, who works out of my home. I have used your customer support team several times in the past 6 years. Problems have ranged from a simple question regarding the machine to the tech walking me through, step by step, replacing the entire circuit board. I was having an issue with my Hotronix STX 16, the platen kept coming loose from the adjustment spindle. I researched things online and called Tom this morning to order either a new adjustment spindle, the heat platen cover, or possibly replacing the machine if it couldn’t be fixed. After a five minute conversation, me explaining the problem, (which I am sure was confusing enough not knowing exactly what I was talking about), Tom explained to me exactly what was happening and why, told me what tools I needed and how to fix it. It took me less than 10 minutes to fix.

I just wanted to take the time to commend your service team. Tom was very patient, knew the machine and explained everything in great detail without looking something up on a screen. It’s like having your own onsite tech. Most companies just try to sell you some type of replacement part to get you off the phone. I only wish every customer service center was as patient and honest as yours. I just wanted to say THANK YOU!!!!"

Shawna Campbell, Owner Gotcha Covered Custom Apparel